If you are:
Please call +61 2 9351 2000 or email email@example.com to discuss how we can support you.
Information about support for students in University accommodation who are required to self-isolate is available.
If you’re feeling anxious or distressed, you can talk with one of the University counsellors from Counselling and Psychological Services (CAPS). Call +61 2 8627 8433 or +61 2 8627 8437 between 9am and 5pm (AEST) or complete the CAPS booking form to book a telecounselling appointment via phone or Zoom.
There are also a range of online resources available to students to support mental health, including:
If you’re in Australia, you can contact the University of Sydney’s mental wellbeing support line between 5pm and 9am on weekdays, and 24/7 on public holidays and weekends, by calling 1300 474 065. Alternatively, within Australia these services deliver mental health support, too:
The Safer Communities Office provides case management and support to students who have experienced incidents such as sexual assault, sexual harassment, domestic/family violence or bullying and harassment.
Students can request support by email on firstname.lastname@example.org or by calling +61 2 8627 6808 (Available Mon-Fri, 8.30am-5.30pm). Appointments are being held in person, via zoom or telephone upon request.
In partnership with the University’s preferred insurance provider Allianz Global Assistance, all international students who have purchased the Overseas Student Health Cover (OSHC) policy with Allianz on or after 1 April 2019, are eligible to access Sonder, a health and wellbeing app. This is an on-demand safety and wellbeing app that offers:
To activate, download the app and create a new account using the email address from your OSHC policy.
To help students remotely, our student support services are available online.
Contact us for advice, assistance, a consultation, or other support in relation to these areas:
We've also provided additional funding for our student representative groups' legal support to resolve student visa and tenancy issues as a result of the travel restrictions.
The University has established a peer support advising program for students who have questions about COVID-19 and impacts to their studies.
The team of peer support advisors are students who are trained in referring students to relevant information, University units and support services and can help students with a range of questions. The peer support advisors can also help students remotely via Zoom sessions.
Students can contact our peer support advisors during the hours of 12noon-7pm (AEST).
Please complete this form and you will receive a response to your enquiry.
Studying while social distancing is a challenge, but it's important to stay connected and active in the student community. There are many ways to be a part of student life from home, including:
You can apply for general bursaries if you are experiencing financial difficulty. A bursary is a type of scholarship awarded on the basis of financial need, intended to help cover essential living and study expenses, including technology required for remote study.
A bursary application is submitted through Sydney Student, where required supporting documents can be uploaded. Both domestic and international students can apply.
Bursaries are one off-payments that you can apply for once per semester that are awarded if you meet the eligibility criteria. For international students, this eligibility criteria also includes demonstration of interruption to employment due to the COVID-19 lockdown from 4 July 2021 or after.
All other international students located in Australia who can demonstrate financial hardship for other reasons will be eligible to apply for vouchers for food and essential items.
Domestic and international students may apply for interest free loans of up to $2,000 as financial assistance for personal matters, including payment of rent in private accommodation, purchase of food or technology, or loss of casual work income. Loan will need to be repaid within 12 months or before graduation (whichever comes first).
These loans are not related to, or provided for payment of, student tuition fees, repayment of loans for tuition fees, or other student ancillary fee charges. If you are interested in applying for a loan, contact email@example.com
The Australian Government has introduced a number of new support options and amendments to existing payments to support those struggling due to the impacts of COVID-19. If you are unsure whether you’re eligible for financial support, use the Payment and Services Finder.
International students who are studying and working in Australia may be able to access financial assistance when they are:
For more information on the financial support payments, including eligibility criteria, refer to the Services Australia website.
Study NSW has launched an International Student Welfare Services Hub, with links to many organisations and community services providing support and helpful information for international students. Services include food support, mental health and wellbeing, charities and more.
If you are an international student affected by the initial government travel restrictions at the start of Semester 1, 2020, and were unable to travel to Australia to commence studies, you may be eligible for a tuition fee rebate of up to $2,000 if you needed to suspend/defer to the Semester 2, 2020 intake for your course, or up to $3,000 if you needed to suspend/defer to Semester 1, 2021.
Students will only be eligible for one tuition fee rebate based on their original suspension/deferral request in Semester 1, 2020. Subsequent suspensions/deferrals will not result in multiple rebates.
If you are identified as an eligible student and in Semester 1, 2020, you:
If you do not return to studies in the intended semester of your Semester 1 2020 suspension/deferral request (i.e. either Semester 2, 2020 or Semester 1, 2021), the rebate will only be paid after the end of your completed returning semester.
All students eligible for the suspension/deferral tuition fee rebate who returned to study in Semester 2 2020 have now been contacted. If you fit the eligibility criteria listed above and you did not return to study in Semester 2 2020, if/when you do return to the University, you will be contacted at the end of your completed returning semester with further information to confirm your eligibility.
The fee rebate is a reduction in the usual tuition fees charged that will be applied to eligible students impacted by the Australian government travel restrictions who were prevented from coming to Australia to study in semester 1.
All students eligible for the Semester 1 2020 online unit tuition fee rebate, and the suspension/deferral rebate who returned to study in Semester 2 2020, have now been contacted – eligibility was determined through enrolment, system access location and visa entry data.
Please note that if the University’s records indicate that you do not meet the eligibility criteria due to enrolment and/or system access location, any evidence provided to support visa entry data will not be considered and you will be deemed ineligible for the tuition fee rebate.
You may be eligible for a rebate against your tuition fees based on your original suspension/deferral request circumstances in Semester 1, 2020. All students who are deemed eligible have been/will be contacted directly.
There is no application process. All students who are deemed eligible will be contacted directly and will see the rebate applied against their usual semester 1 tuition fees.
You do not need to make an enquiry or contact the University to apply for a rebate.
If you reserved accommodation with the University and you were unable to travel to Australia, you will receive a full refund for any deposit paid.
If you travelled to Australia and stayed in University accommodation but left your accommodation at any time, for any reason, and do not wish to return, you will receive a full refund from the date of your departure to the end of your lease period. Please tell us when you leave your accommodation.
If you stayed in University accommodation but left your accommodation at any time, with the intention of returning at a later date, we will hold your room, it will not be leased to another student, and you will not be charged rent for the period of your absence. Please tell us when you leave your accommodation.
Please email firstname.lastname@example.org to let us know that you intend to leave, or that you have left, so that we can ensure you are not charged rent during your absence.
The University understands that it may not be possible for you to travel home, whether in Australia or internationally.
If you are staying with us, we will look after you. We have implemented social distancing measures following Australian government directives and New South Wales Health guidelines, and cleaning is occurring in all common areas throughout the day in our student accommodation.
Social distancing and remote study can create a sense of disconnection and isolation beyond actual physical separation from your friends and peers. Please find detailed information, regularly updated, on our website for support, international students and visas and health management.
The student accommodation services team oversees more than 150 events every month across all campuses in student accommodation. The transition to E-Residential Life is in line with the Australian government’s social distancing directives, while maintaining community events and initiatives that are fun and interactive.
Contact us at email@example.com or talk with your Residential Assistant.
As you know if you live on Campus we will be in contact with you, if you would like us to be, on a regular basis. Please reach out to your Resident Assistant or one of our team members if you need any additional support.
The student accommodation services team, the Campus Living Villages team in the Regiment and Sydney University Village, and our trained student leaders, are all here to support you – don’t hesitate to contact any of us, reach out, ask questions, or, importantly, let us know if you’re not ok. We’ll look after you.
We have established a dedicated hotline to provide you with advice and support during this uncertain time. Note this hotline is available from 9am to 6pm on weekdays (local time AEDT).
Students can also submit a query via the Coronavirus Enquiry form.
You can call the National Coronavirus Health Information Line on 1800 020 080.
An Australian government hotline has also been established to assist international students with questions or concerns relating to their study and novel coronavirus:
Last updated 8 October 2021